Support App

Summary

The Support App lives at /app-os/support. It is the official user feedback intake surface for Prox OS.

It is separate from:

• Trust Center: privacy, security, trust, and safety posture.
• Governance: RFCs, roadmap, issues, and project decision flow.
• Sponsor: early funding and supporter context.

Current Scope

The current app is a frontend mock UI. It does not send user input to a backend or third party.

The app includes:

• feedback type cards;
• priority and app/space selectors;
• title, actual behavior, expected behavior, contact, and follow-up fields;
• privacy warning against secrets and sensitive documents;
• mock success state with a feedback id;
• system status, related entries, and recent feedback timeline.

The user-visible Support UI uses English copy in source. Future localized support intake copy should only be added through the formal i18n locale system, not directly inside component files, docs, mock data, or tests.

Future Backend Paths

Possible integrations:

• Hono API endpoint in apps/api-worker;
• email provider;
• GitHub Issues;
• Linear or Jira;
• CRM;
• community moderation queue;
• attachment upload with redaction and explicit consent.

No real integration should be added without a documented privacy and abuse handling boundary.